Privacy Policy

1. Introduction

TruckinBuddy LLC ("TruckinBuddy," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet management platform at truckinbuddy.com ("Service"). Please read this policy carefully. By using the Service, you consent to the practices described here.

2. Information We Collect

Information you provide directly:

• Account registration data: name, email address, password, company name, DOT number
• Fleet data: truck and trailer details, VINs, plate numbers, odometer readings
• Driver information: names, phone numbers, CDL details, compliance records, dates of birth
• Operational data: load records, routes, rates, broker information
• Financial data: revenue, fuel costs, maintenance expenses
• Documents: uploaded files including BOLs, rate confirmations, inspection reports, and compliance documents
• Billing information: processed and stored securely by Stripe — we do not store your full payment card details

Information collected automatically:

• Log data: IP address, browser type, pages visited, time spent on pages
• Device information: device type, operating system
• Usage data: features used, actions taken within the Service
• Cookies and similar tracking technologies to maintain your session and improve performance

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send billing-related communications
• Send transactional emails such as account confirmations and password resets
• Send compliance alerts and service reminders you have opted into
• Respond to your support requests and communications
• Improve and develop new features for the Service
• Monitor and analyze usage patterns to enhance user experience
• Detect and prevent fraud, abuse, and security incidents
• Comply with applicable legal obligations

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We share data with trusted third-party vendors who help us operate the Service, including Supabase (database and authentication), Stripe (payment processing), Resend (transactional email), and Vercel (hosting). These providers are contractually obligated to protect your data and may only use it to provide services to us.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of TruckinBuddy, our users, or the public.
• Business transfers: If TruckinBuddy is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
• With your consent: We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. If you cancel your account, we will retain your data for up to 30 days to allow for account recovery, after which it will be deleted or anonymized. We may retain certain information longer if required by law or for legitimate business purposes such as fraud prevention.

6. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS/SSL), secure authentication via Supabase, and access controls that limit who can view your data. However, no method of transmission over the internet is completely secure. You are responsible for maintaining the security of your account credentials.

7. Driver and Employee Data

If you use TruckinBuddy to store information about your drivers and employees, you are responsible for ensuring you have the legal right to collect and store that information, and that your drivers have been informed their data is being managed in a third-party platform. You act as the data controller for your drivers' personal information, and we act as the data processor on your behalf.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may update or correct inaccurate information through your account settings or by contacting us.
• Deletion: You may request deletion of your account and associated data by contacting support@truckinbuddy.com.
• Portability: You may export your fleet data at any time through the Service.
• Opt-out of marketing: You may unsubscribe from marketing emails at any time. Transactional and account-related emails cannot be opted out of while your account is active.

9. Cookies

We use cookies and similar technologies to maintain your login session, remember your preferences, and analyze how the Service is used. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Service. We do not use cookies for advertising purposes.

10. Children's Privacy

The Service is intended for use by businesses and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a minor, we will delete it promptly.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us at support@truckinbuddy.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice in the Service. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy. The date at the top of this page reflects when the policy was last updated.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at: